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Warranty Policies
This warranty applies solely to hardware products and covers malfunctions caused by faulty materials or poor craftsmanship. Within the warranty period, we will repair the product or replace defective parts free of charge.
Please note that damage caused by improper operation, accidental drop, water ingress, unauthorized modification or normal wear and tear is not included in the warranty scope.
To submit a warranty claim, please get ready your order ID, product model and a description of the issue. You can reach us via email, online chat or phone. Our team will review your request and arrange follow-up solutions promptly.
Multiple shipping options are available, including standard ground shipping and express delivery. We cooperate with reliable logistics providers to ensure safe and timely delivery. Shipping costs and lead times vary by method and destination.
Eligibility: Returns are accepted within the agreed time frame. Products must be unused, undamaged and complete with original boxes, manuals and accessories.
Procedure: Please contact our customer service to apply for a return authorization (RA) number. Do not send items back without prior approval.
Note: Shipping fees for returns shall be borne by the buyer unless the items have quality defects caused by us.
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Returns & Exchanges
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Shipping & recent orders
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